Refund policy

Returns & Refunds

Every piece is handmade to order. Because of this, we do not accept returns or offer refunds for change of mind, incorrect selection, or minor variations inherent to handcrafted work (slight differences in tone, finish, engraving, or weave are characteristics of the craft, not defects).

All orders are final sale, with the single exception below.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, we will make it right with a replacement or a full refund.

To be eligible, you must:

1. Record an unboxing video of the sealed parcel being opened. A claim cannot be processed without this.
2. Contact us at vrinda2017.star@gmail.com within 48 hours of delivery, with the unboxing video, clear photos of the damage, and your order number.

Once we've reviewed the evidence, we'll confirm whether the claim is accepted. If it is, we'll arrange a replacement or refund and share instructions for returning the damaged piece if required. Approved refunds are issued to your original payment method within 10 business days (your bank may take additional time to post it).

Return address (for approved damage claims only): [INSERT RETURN ADDRESS]

Non-returnable

Custom, personalised, and made-to-order pieces; the Sargi Box and any perishable contents; gift cards; and sale items.

Questions

Email vrinda2017.star@gmail.com and we'll help.